El Greco Resort

By Jennifer Payson from Richmond, Virginia • Ruined Vacation

Overall Rating: 1    • Room [2] • Service [1] • Value [1]

My daughter and I just arrived back from our 2nd stay at El Greco Resort and our LAST!

This time we had a 1 bedroom apartment in the B block - the noisiest block! Our room had a broken phone with the case broken and the wires exposed, a broken stove, was very dusty (our feet were black on the bottom within minutes of each shower!) and worst of all we had roaches! The response to e... [more]ach of my complaints was met with service - usually 5-48 hours later - the maintenance people were always uniformed about what they were coming to my room for, never being prepared to fix the situation, and then taking forever to do so.

We requested a can opener on Tuesday morning at 9 a.m. and finally got a can opener on Thursday at 10 p.m. -which together with the power being out for 35 hours and the stove being broken meant I wasn't able to cook for the first 4 days we were in Jamaica - kind of defeats the purpose of having a supposedly fully equipped kitchen! Upon returning from the beach one day at 4 pm I discovered my room hadn't been cleaned, called down to the front desk and was told that the housekeepers would be there shortly. We left to go out and eat and when we came back at 10pm the room still hadn't been cleaned! I complained to the manager about my problems and she got very nasty to me - calling me a liar about the roaches and telling me the reason my room hadn't been cleaned was because I refused service. She told me the reason why the can opener took so long is because they don't like to give them to AMERICANS because they steal them!!!! I was so shocked by the lack of apology and being called a liar and thief!!!

This from a place I PAID to come to! It really put a shadow on our vacation. A lot of the issues we had could have been minimized with an apology or some empathy, instead we were treated as if we were troublemakers which is just really poor customer service- even by Jamaican standards! As a side note - this property boasts of many amenities it does not have- such as babysitting and being handicap accessible - both of which are not true as I found out. People with young children should really inspect their room as there are a lot of hazards (exposed wires, roaches) that you wouldn't expect. The bridge to the elevator is also a concern - it's being renovated and there are large open spaces that drop several hundred feet to the rocks below. [less]
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By • Roach Motel! BEWARE!!!

Overall Rating: 2   Location [8] • Room [2] • Service [2] • Value [2]

My 2 year old daughter and I just got back from our week long stay at El Greco and it was horrible! This was our second stay - we stayed there in July with a fairly good experience. This time was completely different-our room (we had a one bedroom this time) was dusty, had exposed wires sticking out of the wall and a telephone, and worst of all had roaches in the bathroom! The service was non exi... [more]stent - it took 2 DAYS to get a can opener brought to us, and one day our room wasn't even cleaned and no towels were brought. The stove, t.v., and air conditioning all had problems, which were fixed when the staff felt like it. When I got fed up and complained to the manager she called me a liar about the roaches, said that the reason I hadn't had housekeeping is that I refused service (untrue - as another housekeeper later verified - the staff didn't get aroung to all the rooms that day), and said that the reason I didn't have a can opener in my room and it took so long to get one is because Americans always steal them from the hotel along with pillows and everything else!!! The security and most of the other employees of the hotel don't speak to you or smile at you or any of the normal courtesies you'd expect - just glare and stare at you. You'd be much better off staying at a friendlier, roach free hotel where you won't feel like you've wasted your time and money! [less]
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By mskeishawill from Richmond, Virginia • Super hotel for the Value!

Overall Rating: 8   Location [10] • Room [8] • Service [6] • Value [10]

This hotel was at a good location. You can experience tourist accommodations and still get a feel of what local Jamaican life is all about. Clean areas and courteoue staff.
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