Couples Ocho Rios

By Noah from Detroit • Ocho Rios gets a thumbs down

Overall Rating: 4   Location [5] • Room [3] • Service [3]

The no tipping policy was not followed on multiple occasions

1. Upon arrival to our room, we discovered that there were ants in our bed, in fact, the room was swarming with them. We contacted Guest Services immediately. Guest services wanted to spray pesticide. I refused because I am allergic to pesticide. Upon my refusal, I was given another room within a few hours. The new room did not have an ant problem but had a flying cockroach in the room. ... [more]

2. Minor requests for food were denied, including listed menu items which we were told were not available.

3. Many of the promised services that were part of the holiday package and costs were not available such as Scuba Diving. We enquired only to find that it was fully booked for the entire week, with a waiting list.

4. On many occasions when we enquired for the holiday package services we were sent to different locations, only to find that we had been sent to the wrong desk/location. By the time we tracked down where the staff should have sent us. The activity was either fully booked or left for the day.

5. The no tipping policy was not followed on multiple occasions.

6. The shuttle from Montego Bay to Ocho Rios was 2.5 hours and did not have a rest stop.


I have booked with MLT Worry Free Vacations on other occasions and have come to expect a high standard of Holiday and entertainment enjoyment. I most definitely did not have it on this trip. All of my comments were included on the comment card turned in at check out to management. [less]
Was this review helpful to you? → YES / NO

By All-Caribbean User from Philadelphia, PA • Great Resort - Great Value

Overall Rating: 10   Location [8] • Room [10] • Service [10] • Value [10]

My husband and I got married at Couples Ocho Rios and it was absolutely perfect. I can't say enough about this place. The best thing about it is the VALUE -- we went in May and the rates were very reasonable plus they really do include everything. At other resorts they will charge extra for motorized sports but at Couples it is free. They are so accomodating -- I like to waterski a lot and the... [more]y would take me whenever I wanted to go. Also, the snorkeling is great and you can go as many times as you want -- all included! We didn't scuba but that is also included. We have been to other "all-inclusives" that were more luxurious, and they will charge you extra for many things while Couples had it free -- even free internet use! The only cons were that the beach is small (same with all the Ocho Rios resorts) and they need to upgrade their pool although we did enjoy the diving board. We are definetly going back - we can't wait! [less]
Was this review helpful to you? → YES / NO

By • Amazing Romantic Paradise

Overall Rating: 10   Location [10] • Room [10] • Service [10] • Value [10]

Went her for my 10 year wedding anniversary. The most romantic atmoshere I have ever been in. Beautiful ocean views from just about every area of the resort. Quiet romantic settings set throughout the property. Exclusive island for quests to sun bathe ala naked. Came home with the best souviner ever, our son was born exactly 9 months later.
Was this review helpful to you? → YES / NO